Terms & Conditions
The short version: order and pay however suits you, we ship worldwide from Finland, and you have strong EU consumer rights if you ever need to cancel or return something. The full terms are below.
Last updated 22.7.2026. Kuldlelu, Finnish business ID 2873201-9, VAT ID FI28732019.
The webstore
Kuldlelu (Finnish business ID 2873201-9, VAT ID FI28732019) sells products to adults worldwide. Prices shown in the webstore include VAT when sold within Finland, the European Union, Norway, or the United Kingdom. Registered, logged-in customers ordering from outside those regions automatically receive a discount at checkout, since those orders do not include VAT.
We reserve the right to change prices and delivery costs at any time.
Ordering
You can order products by adding them to your shopping cart and paying for them at Checkout. All personal information is handled in confidence. We do not use your contact or delivery details for any purpose other than delivering your order and resolving any issues with it, unless stated otherwise. When ordering from our webstore, you are required to read and accept our current Terms and Conditions.
Paying
We accept a range of payment methods, including cards, bank payments, mobile wallets, and installment plans, all processed securely through Stripe, PayPal, and Montonio. Payment details are never stored on our own servers.
Order confirmation
After successful payment, we send an order confirmation to your email address, provided you have given us one.
Delivery methods, costs, and time
We use flat rate shipping, and every order ships as either a Letter or a Packet, depending on what's in your cart. Letter orders under 50 € ship without tracking by default, though you can add tracking at checkout for a small fee, and orders of 50 € or more are always tracked automatically. Packets, used for larger items, are always tracked. FedEx is also available if you would rather have your order delivered faster.
Exact costs and estimated delivery times depend on your destination. You can check them at any time from your Shopping Cart using "Estimate Shipping & Taxes," or see the full breakdown below.
These are estimates only, and they do not include our processing time. We are not responsible for delays caused by customs processing or force majeure events such as severe weather or strikes. If we become aware of delays that may affect delivery, we will post a notice on our homepage. We are not responsible for any losses that late delivery may cause.
Returns & cancellations
You have the right to cancel your order, fully or partially, within 14 days of receiving it, in line with EU consumer rights rules on distance selling. If you have purchased digital or downloadable items and agreed to waive the right of return so we could deliver them right away, this right no longer applies once delivery has happened.
You can also cancel for free before we have started collecting or dispatching your order: registered customers can do this directly from Order History, and guests can use the secure link in their order confirmation email or the Withdraw from Contract form.
To cancel after delivery, notify us using the Returns Form or by email, then return the product(s) within 14 days of giving that notice. Product(s) should be in original condition and packaging, and return shipping is the customer's responsibility. We refund you in full within 14 days of your notice, once the item has been returned or you can show proof it is on its way.
Customs, unclaimed packets, and other problems
- Customs fees, duties, and tariffs: these are the customer's responsibility. They may be charged on import, depending on your country's policies. For some countries, such as the United States, we calculate and charge them before shipment.
- Ordering from within the EU: there are no extra fees on arrival, since we ship from Finland.
- Unclaimed packets: failing to collect your shipment from the carrier is not considered a cancellation. Without a Notify of Return from you first, you will be charged in full for both the outbound shipping and the return shipping.
- Lost, damaged, or incorrect orders: please let us know within 14 days through our Contact form or by email.
- Damage in transit: please also file a complaint with your local post office.
We are happy to help
Reach out any time through our Contact form and we will get back to you.
